Delivery Information
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48 Dispatch (48 Hour dispatch available on the majority of our products.)
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Courier Service
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Tracking
Delivery
We attempt to dispatch items on the same day if payment is received before 12 noon. Delivery can
take up to 5 workings days however the majority of our products arrive much sooner than this. Items
are sent via courier and are tracked to ensure safe delivery. If you would like to arrange delivery
for specific day please contact us immediately after your order with the details of this. Products
sent to Northern Ireland, R.O.I, Isle Of Man & Scilly Isles, Scottish Highlands, Offshore Islands
the Channel Islands and the Isle of Wight will incur extra postage charges, please email before
purchase to confirm these.
Concrete Benches
Our concrete benches are made to order and can take up to 10 working days for delivery. Our couriers are
not insured to enter your property so they will be delivered to your garden or kerbside, they
cannot enter your home.
Damages
Occasionally items may arrive that have been damaged in transit by the courier company involved.
Where this happens we will arrange collection and redelivery free of charge as long as the following
conditions are met:
- The damage is reported with 24 hours
- The parcel is signed for as "Damaged"
These conditions ensure we can claim back the damage and postage from the courier and in turn be able
to replace and collect the faulty item. If in doubt sign for damaged and email us with any queries
you may have.
